NETCALL
Enhancing Efficiency and Accuracy in Insurance with Intelligent Document Processing
Addressing increasing demands for AI integration and intelligent document processing in the insurance sector
The challenge
Input For You, founded in 2006 in Belgium, initially specialised in digitising medical archives for hospitals. One of their largest
projects was for The Hospital UZ Leuven, where they converted 160 million pages into digital format. However, the project-based
nature of this made it difficult to maintain a steady workflow, so they shifted their focus in 2010 to digitising daily incoming post
and later expanded to handling digital inbound communication such as emails and mobile uploads.
Today, they optimise inbound document workflows, primarily serving the insurance and health insurance sectors, enabling more
accurate data capture and faster access to critical information
Digitising daily incoming customer communications
Input For You faced mounting pressure from growing customer demands for AI-driven solutions and intense competition from AI
vendors. With limited in-house AI development capabilities, they needed to offer faster, more accurate document processing. To
elevate their document processing capabilities, they turned to Liberty IDP, our AI-driven intelligent document processing solution.
“Using Liberty IDP has greatly improved our efficiency and ability to meet customer needs. With Liberty IDP technology handling document processing, we can focus on building strong customer relationships, supporting their core business and reinforcing our position in the industry.”
Alain Dewispelaere
Chief Customer Value Officer, Input For You
“Our intelligent document processing software, Liberty IDP, uses state-of-the-art AI to accurately classify extract data from documents into an easy-to-use interface. This provides Inpur For You a quick path to fully automate the processes of their insurance clients. It is rewarding to see Liberty IDP allowing Input For You and their clients to unlock efficiency gains, reduce operational costs and increase agility.”
Pol Brouckaert
Director, Netcall EU
Impact
99,5% Accuracy
enhanced efficiency and accuracy
across customer interactions
80% Reduction
in claim processing time
70% + STP
Straight through processing of transactions
The solution
Working with Belgium’s largest health insurer, Input For You has successfully converted 92% of customer correspondence into
digital format, compared to 100% paper 10 years previously.
No matter the channel or workflow, Input For You uses Liberty IDP to classify each document and extract the relevant data and
metadata. Unstructured information is transformed into a structured format and integrated into the client’s backend applications.
This approach ensures exceptional accuracy. The average claims processing time for the client has dropped by 80% from 20 days
to under 4 days, with some processes completing in less than a day.
By fully digitising inbound documents, they have significantly improved the client’s efficiency and accuracy, achieving an
outstanding 99.5% accuracy rate.
A partnership
Before introducing Netcall’s Liberty IDP solution, Input For You relied on a large team to handle document processing, including:
- 200 data entry employees – Using a dual-entry system where two people entered the same content. The DocFlow application compared the entries, generating a structured file if they matched. Any discrepancies were resolved by a third person
- Operations and administration staff – Managing paper-based processes such as receiving post, preparing and scanning documents
- 15 developers – Supporting and maintaining internal systems.
Input for You’s customers were actively seeking AI-driven solutions, but their processes could not match the speed and efficiency of AI vendors. By leveraging Liberty IDP’s AI capabilities, they have dramatically streamlined their operations.
This has allowed them to scale – taking on more customers and larger contracts by dramatically reducing manual processing time.
The impacts on efficiency, compliance and enabling more competitive pricing have been substantial.
Today, Input For You achieves an impressive 99.5% accuracy rate, optimising inbound document workflows and giving their clients faster access to more reliable data.
The result
- Efficiency: Streamlined document handling results in faster access to information
- Faster processing: Reduced manual intervention enables faster document processing – for their largest customer, the average payback time for claims was reduced from 20 days to below 4 days
- Enhanced accuracy: Dual-entry data capture ensures high data integrity with a 99.5% accuracy rate
- Scalability: The solution enables Input For You to handle increasing volumes of documents and expand their customer base effectively Straight-Through Processing (STP): STP rates of 70-80% for certain documents, with some reaching 95%
- Higher capacity: Using Liberty IDP allows Input For You to take on larger contracts with no need to increase staff, reallocating resources efficiently to new customers
- Compliance: Improved adherence to GDPR and other data regulations by minimising manual handling of data
- Operational efficiency: Enhanced financial approval processes and overall operational efficiency
- Technology access: Customers benefit from advanced AI technology without the need to develop it in-house
- More competitive pricing: The enhanced efficiency and speed of processing enhances competitiveness and flexibility in the market.
Solutions
Mailroom
Outsourcing
Save up to 30% to 80%
on your
incoming
post handling costs
Invoice
automation
Streamlining and automating the creation, approval, processing, and payment of invoices
Digital
archiving
Save on storage space
& expensive
human interactions
Insurance claims &
underwriting automation
Streamline and improve
the efficiency of
insurance claims
Medical document
processing
Extract
useful information
from
medical documents
Fines handling
& bailiff
Streamline and automate
the tasks associated with
fines management
Contract
Processing
Get your processing costs
reduced by
up to 60%
HR document
administration
Find and retrieve
HR information
quickly
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