{"id":4033,"date":"2025-03-16T12:09:42","date_gmt":"2025-03-16T10:09:42","guid":{"rendered":"https:\/\/inputforyou.com\/?page_id=4033"},"modified":"2025-03-17T12:43:50","modified_gmt":"2025-03-17T10:43:50","slug":"netcall-reference-case","status":"publish","type":"page","link":"https:\/\/inputforyou.com\/pt\/netcall-reference-case\/","title":{"rendered":"Netcall reference case"},"content":{"rendered":"
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NETCALL<\/h3>\r\n

Enhancing Efficiency and\nAccuracy in Insurance with\nIntelligent Document Processing <\/h2>\r\n

Addressing increasing demands for AI integration and intelligent document processing in the insurance sector<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\r\n The challenge <\/h2>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Input For You, founded in 2006 in Belgium, initially specialised in digitising medical archives for hospitals. One of their largest
projects was for The Hospital UZ Leuven, where they converted 160 million pages into digital format. However, the project-based
nature of this made it difficult to maintain a steady workflow, so they shifted their focus in 2010 to digitising daily incoming post
and later expanded to handling digital inbound communication such as emails and mobile uploads.<\/p>

Today, they optimise inbound document workflows, primarily serving the insurance and health insurance sectors, enabling more
accurate data capture and faster access to critical information<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\r\n Digitising daily incoming customer communications <\/h2>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Input For You faced mounting pressure from growing customer demands for AI-driven solutions and intense competition from AI
vendors. With limited in-house AI development capabilities, they needed to offer faster, more accurate document processing. To
elevate their document processing capabilities, they turned to Liberty IDP, our AI-driven intelligent document processing solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u201cUsing Liberty IDP has greatly improved our efficiency and ability to meet customer needs. With Liberty IDP technology handling document processing, we can focus on building strong customer relationships, supporting their core business and reinforcing our position in the industry.\u201d<\/em><\/p>

Alain Dewispelaere<\/p>

Chief Customer Value Officer, Input For You<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u201cOur intelligent document processing software, Liberty IDP, uses state-of-the-art AI to accurately classify extract data from documents into an easy-to-use interface. This provides Inpur For You a quick path to fully automate the processes of their insurance clients. It is rewarding to see Liberty IDP allowing Input For You and their clients to unlock efficiency gains, reduce operational costs and increase agility.\u201d<\/em><\/p>

Pol Brouckaert<\/p>

Director, Netcall EU<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Impact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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99,5% Accuracy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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enhanced efficiency and accuracy
across customer interactions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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80% Reduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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in claim processing time<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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70% + STP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Straight through processing of transactions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\r\n The solution <\/h2>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Working with Belgium\u2019s largest health insurer, Input For You has successfully converted 92% of customer correspondence into
digital format, compared to 100% paper 10 years previously.
No matter the channel or workflow, Input For You uses Liberty IDP to classify each document and extract the relevant data and
metadata. Unstructured information is transformed into a structured format and integrated into the client\u2019s backend applications.
This approach ensures exceptional accuracy. The average claims processing time for the client has dropped by 80% from 20 days
to under 4 days, with some processes completing in less than a day.
By fully digitising inbound documents, they have significantly improved the client\u2019s efficiency and accuracy, achieving an
outstanding 99.5% accuracy rate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\r\n A partnership <\/h2>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Before introducing Netcall\u2019s Liberty IDP solution, Input For You relied on a large team to handle document processing, including:<\/p>